Question 1

What is the 'Dohop Connection Service'?

Accepted Answer

For peace-of-mind, your trip includes the Dohop connection service. In case of flight delays or cancellations that disrupt your connection, we will rebook you on an alternative flight to your final destination.

Question 2

What do I do if my flight is cancelled or I miss my connecting flight?

Accepted Answer

We do our best to anticipate the impact of flight delays or cancellations on your connections, so you will either receive a message from us notifying you what to do, or you can contact our team here.

Question 3

How do I know I'm getting the best deal on flights?

Accepted Answer

Our booking engine searches multiple airlines to find the best deals for your journey. We strive to offer competitive prices and transparent pricing, so you can feel confident in your travel booking.

Question 4

In what currency will my payment be charged?

Accepted Answer

The base currency for each of the transactions made on your card will depend on the carrier with which you are travelling. All prices displayed on the site  are based on current currency exchange rates and are subject to changes.

Question 5

Is booking with Dohop safe and secure?

Accepted Answer

The safe handling of customer data is our highest priority, and we work directly with the airlines so that your booking and all customer data can only be viewed by the respective airline. Following European data protection requirements, Dohop does not store any payment information, and we ensure that all payments are made in accordance with tested and proven travel industry security standards. In addition, users have the option of purchasing ConnectSure, Dohop’d self-transfer protection, so that you have the peace of mind that our service team is there to personally assist you at all times, not only during the booking process but also throughout your entire trip.

Question 6

What are the travel requirements for passengers with special needs (e.g., expectant mothers, passengers with reduced mobility, and unaccompanied minors)?

Accepted Answer

Regulations vary by operating carrier. Please contact the respective airline directly for details.

Question 7

What assistance is provided to passengers with confirmed bookings in the event of a flight change or cancellation?

Accepted Answer

In case of major schedule changes or cancellations prior to departure, the operating carrier will notify passengers and provide the next available flight to the same destination at no additional charge.

Question 8

What assistance is provided to passengers with confirmed bookings in the event of miss transfer?

Accepted Answer

If you purchase DOHOP's ConnecSure Service and miss your connecting flight due to a delay or cancellation, DOHOP will book you on another flight to your destination.

Question 9

Can I change or correct a passenger's name?

Accepted Answer

Name change policies and fees depend on the operating carrier. Names must match across all sectors; please contact each airline's customer service individually.

Question 10

How do I purchase checked baggage?

Accepted Answer

You can add baggage during booking on DOHOP, or later via each airline's Manage Booking service. Since interline transfers involve different airlines, identical baggage allowances are recommended.

Question 11

How do I purchase seats?

Accepted Answer

You can purchase seats during booking on DOHOP, or add/change later via each airline's Manage Booking service.

Question 12

How do I pre-order in-flight meals?

Accepted Answer

Meals can be added later via each airline's Manage Booking service.

Question 13

Why do multiple charges or pending authorizations appear on my credit card?

Accepted Answer

As your itinerary includes flights operated by multiple airlines, along with booking fees and other charges collected by DOHOP, charges may be processed separately by different billing parties and for different flight segments.

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